You can return or change the product you purchased from Kolici.com without damaging it, using it and without compromising the resalability of the product within seven [7] days from the date of delivery. If there is an invoice and packaging for the products you send for return, they must be delivered complete and undamaged together with their standard accessories. Before the product is sent for return, we must be informed by calling 444 54 91.

The shipping cost for products returned using the right of withdrawal belongs to the Buyer.
In the return of defective goods, the Buyer will send the product with the contracted cargo company that previously delivered it to them, with a cash payment.
Different return conditions may be applied to some products, and the return conditions of products that differ except for the general return conditions are as follows. Since the resalability of products packaged by vacuum pressing cannot be possible if they are removed from their packaging, these products must be returned without removing them from their packaging. Otherwise, the return will not be accepted.

Order Cancellation

If you want to cancel your order for any reason, you can contact us by phone, e-mail or through the message section of our website. Your orders will be canceled without the obligation to provide a reason. In cases where your order cancellation occurs after the product is shipped or during delivery to your address, the cargo shipping costs will be reflected to you. In cancellation transactions, the shipping fee is the invoice amount issued by the relevant cargo company. The shipping fee for returns and exchanges made from your address in Istanbul is a fixed 150 TL. Please also provide us with information such as order date, order number or your username when you want to cancel your orders.